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Saturday, September 18, 2010

Why the New Twitter May Benefit Businesses and Marketers Greatly

 
"Twitter has always been about getting a lot in a little," writes CEO 
Evan Williams. "The constraint of 140 characters drives conciseness 
and lets you quickly discover and share what's happening. Yet, we've 
learned something since starting Twitter—life doesn't always fit into 
140 characters or less." 

Twitter has partnered with Dailybooth, DeviantArt, Etsy, Flickr, 
Justin.TV, Kickstarter, Kiva, Photozou, Plixi, Twitgoo, TwitPic, Twitvid, 
USTREAM, Vimeo, Yfrog, and YouTube to make tweeted content more 
useful directly from Twitter.com itself. Users will have less reason 
to click away from the site. 

The first pane is essentially the single pane from today's Twitter - 
the timeline. In the second pane, referred to as the "details pane", 
users will see additional info related to the author or subject of a tweet, 
when clicked. This pane will also display things like @replies, other tweets 
from that user, maps, videos, photos, etc. Users can click the @username 
to see profiles from the same page. 


Making Twitter more appealing to the mainstream means greater value for 
businesses and marketers.

Ex-Twitter engineer Alex Payne, who parted ways with the company after 
failing to see eye to eye with executives on the direction Twitter needed 
to go in, had some interesting things to say about the redesign. 

"While Twitter has been growing in mainstream significance and popularity, 
it hasn't managed to adopt a strategy that clearly aims the company towards 
mass market success," he writes. "I think #newtwitter changes that, turning 
the site into a rich information discovery platform, if you'll excuse the buzzword 
bingo. The new design is a pleasure to use, and encourages a kind of deep 
exploration of the data within Twitter that has previously only been exposed 
in bits and pieces by third-party applications. Browsing Twitter is now as rewarding 
as communicating with it." 

"One of the striking things about #newtwitter is how clearly it's designed to allow 
room for advertisements and promotions," adds Payne. "As an early employee who 
heard a lot of internal discussion about monetization strategies that eschewed the 
typical Silicon Valley ad play, Twitter's accelerating turn towards that business 
model is, on some level, a little disappointing. But as a stockholder and someone 
who wants to see the company survive and succeed, it's clearly the most pragmatic 
way for Twitter to capitalize on its substantial and growing network. Ads have their 
role in the wheel of commerce, and just as Google's text ads are more palatable 
than most forms of advertising, Twitter's approach could end up being eminently 
tolerable, even useful."


Search and the New Twitter
Danny Sullivan has a great article about the impact the Twitter redesign could 
have on search. This is obviously a key element for businesses to consider. 
Among his points:

1. The search box becomes more prominent.
2. More filtering options
3. "Save this search" becomes more prominent
4. Infinite scrolling on search results
5. People and company results more clearly separated
6. Tweets Near You feature
7. Tweets with Links feature
8. Searches for retweets by others, retweets by you, and your tweets, retweeted

Danny provides a detailed analysis of all of these items. 

 How Will Users React Once its Rolled Out?

The changes will be rolling out over the next several weeks as a preview. 
During this period, users will be able to switch back and forth between the 
new design and the old one, though frankly I can't see any advantage to using 
the old one.

Redesigns typically get some amount of user backlash, and this will be probably 
fall in line with that tradition, but this particular redesign has some advantages. 
For one, many Twitter users are already using apps rather than Twitter.com anyway. 
Secondly, Twitter has left a lot of people wondering what the point of the service is. 
This has been a problem since it launched. This will help people understand its 
value more.

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